There are a few things we absolutely need from our customers before we can get started. We’ve made this handy guide to help you help us to help you.
Logo, branding and any other documents
If you have a existing brand or logo that you would like us to incorporate into the work it’s never too early to send that over to us. To ensure a consistent brand across all mediums our designers love to review any brochures or other marketing material you have digitally. As mentioned above, help@point2pointSupport.com is where that is best sent.
Social Media Links
Please send over at anytime any links to social media such as Facebook or Twitter for our development team to incorporate into the development of the demo site. As mentioned above, help@point2pointSupport.com is where that is best sent.
Contact Form E-mail
All of our sites are built with contact forms, please let us know what e-mail you would like the contact form messages to be sent to.
Domain Registrar Information
In order to launch your Web site we will need access to your domain registrar, IE where the domain is registered. This might be through GoDaddy, Network Solutions. Please e-mail the login details to help@point2pointsupport.com
If you are not sure where your domain is registered please let us know via the ticket system and we will look it up for you.
Ticket System
At point2point we utilize a ticket system to manage our workflow and ensure everyone is kept in the loop. The ticket system helps us stay organized and efficient, ensuring that your questions and concerns are addressed as quickly as possible. Here are the major benefits of the ticket system for you:
- Direct Line of Contact – Our ticket system is a direct line to point2point’s management, system administrators, designers, and developers. By submitting a ticket, you are making your request visible to the whole point2point team, not just one individual.
- Accountability – Our ticket system provides a record of all correspondence between you and point2point. You will have a record of who responded, when they responded, and how the problem was resolved.
- Response Time – E-mails can be overlooked in full inboxes, especially during a high volume periods. Because our tickets can be seen by the wholepoint2point team, there will always be someone available to respond promptly to your ticket, and there is no risk of your request getting lost in the shuffle.
- Organization – The ticket system helps manage all of the documents and files related to your project without the chance of any designer, developer, project manager and management missing out on anything related to the project.
There are two ways to open a ticket with our system:
- E-mail us at Help@point2pointSupport.com
- Open a ticket online at https://point2pointcentral.com/help
Please help us produce as efficiently as possible and e-mail any content or feedback to our ticket system.(24-48 response time). E-mails directly to staff e-mails can often times take up to 72 hours for a response.
Initial Demo Site/Design
Our design and development team get started on the intial design of the Web site the moment the development area is setup. It can often take up to 7 to 10 business days to get to a stopping point on a project and we always appreciate your patience while we make your vision a reality. Once the project is ready for review you will receive a e-mail from this address with a link to the development area.
Turn around time on design and development changes
Because of staff size, it can often it can take up to 48 hours for changes to be made. Michael would love for them to work faster but because of the delicate nature of design and development it still takes time
Demo Site Frequently Asked Questions:
Why is my text in Latin/Spanish?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. It simply used as place holder content for content not yet generated. Once we walk you through WordPress you’ll be able to replace the Latin with your content!
Why don’t 100% links work?
We tend to develop from front to back. Once the home page is signed off on, we then create the additional pages based loosely on the home page.
Why is the address in the address bar a subdomain of point2pointDesign.com and not MyName.com?
While in in the design and development phase all work is done in a development server, usually companyname.point2pointdesign.com. This is a private address which is not viewable to the public or indexed by search engine results. Once the Web site launches this link will disappear.
Why did you pick that specific image?
Stock photography, much like latin text, is often used as a place holder while we wait for more specific feedback. Often times our design process works by showing you things that are not accurate to your organization to find out what is.
I wanted green, but not that green, is this a big deal?
While we try to select the best color palette for each site, it is difficult to hone in on your preferred color variations and have found we get the best feedback by showing our “best guess” for color palettes. It is extremely easy to change font color, box color or pretty much anything on the Web site, so please let help us discover your palette preference.
I’ve given you the go ahead to launch my site but it’s not live yet?
Once we change the name servers there can be up to a 48 hour window where the old Web site is still going to load for visitors. It’s because of DNS propagation, you can read more about it here.
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Thank you for choosing point2point to etablish your online presence.